Overview of the job
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Key Responsibilities
- Greet guests upon arrival and ensure smooth check-in and check-out procedures.
- Build rapport with guests and ensure their comfort and satisfaction throughout their stay.
- Handle guest requests, inquiries, and complaints promptly and professionally.
- Coordinate with housekeeping, F&B, and maintenance teams to meet guest needs.
- Maintain accurate guest records and preferences to support repeat business and personalized service.
- Assist in the preparation of welcome amenities, VIP arrangements, or special event coordination.
- Ensure lobby and front desk areas remain clean, organized, and welcoming.
- Promote hotel services, offers, and local attractions to enhance the guest experience.
- Handle administrative tasks such as logging incidents, preparing reports, and maintaining service standards.
Requirements
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